Help with desktop/laptop problems on LU‑managed computers: slow performance, startup errors, Blue/Black screens, app crashes, peripherals (monitor/keyboard/mouse/dock), network/Wi‑Fi, Windows/macOS updates, encryption/AV alerts, and hardware diagnostics.
Request the evaluation and purchase of University‑owned computers and related equipment (laptops/desktops, monitors, docks, webcams, keyboards/mice, and approved accessories) using LU standards, contracts, and budget/approval workflows.
Request ITS support to move and reconnect University computer equipment and telephones when a person or department relocates offices on campus.
Help with printing problems on campus—PaperCut sign‑in or release issues, print jobs stuck or failing, driver/queue problems, device offline/errors, and departmental printer issues.