Popular Services
Submit general facilities-related requests or inquiries not covered by other service categories.
Can't Find What You're Looking For? This service is for requesting general help from the ITS Service Desk.
Request assistance with heating, ventilation, or air conditioning (HVAC) issues in campus buildings.
Help with sign‑in problems, password/MFA resets, locked or disabled accounts, name changes, role/department updates, shared mailbox or distribution list access, sponsored accounts, and account disablement/closure.
Request new phone service, changes, or support for Lincoln University’s VoIP system — desk phones, softphones, headsets, voicemail, extensions, call routing, and shared lines—configured to University standards and policies.
Request cleaning, sanitation, or waste removal services for campus buildings and spaces.
Help with printing problems on campus—PaperCut sign‑in or release issues, print jobs stuck or failing, driver/queue problems, device offline/errors, and departmental printer issues.
Help with desktop/laptop problems on LU‑managed computers: slow performance, startup errors, Blue/Black screens, app crashes, peripherals (monitor/keyboard/mouse/dock), network/Wi‑Fi, Windows/macOS updates, encryption/AV alerts, and hardware diagnostics.
Secure remote connectivity to LU internal resources for authorized employees and approved partners. Requests must specify business need and duration; provisioning follows LU networking/security standards (firewall/VPN controls such as SonicWall) and may require security review.
Request access (license/entitlement or role assignment) to software Lincoln University already licenses, such as productivity tools, analytics platforms, or approved academic/administrative applications.
Request assistance with campus key access, replacement, or lock-related issues.
Request assistance with moving office furniture, equipment, or supplies to a new location on campus.
Help with installing, configuring, updating, and troubleshooting university‑supported software on LU‑managed computers.
Request the evaluation and purchase of University‑owned computers and related equipment (laptops/desktops, monitors, docks, webcams, keyboards/mice, and approved accessories) using LU standards, contracts, and budget/approval workflows.
On‑demand help and scheduled assistance for classroom technology and audio‑visual (A/V) — projectors, in‑room PCs, document cameras, microphones/speakers, Newline Smart TV interactive displays, screen sharing, and hybrid‑teaching setups.
Help with on‑campus, wired (Ethernet) connectivity—no network link, intermittent drops, slow speeds on a jack, docking‑station Ethernet issues, or devices that won’t reach campus or Internet resources.
Request ITS support to move and reconnect University computer equipment and telephones when a person or department relocates offices on campus.
Request an account for a department, position, project, or function to meet business needs.
Request evaluation and purchasing of new software, cloud apps, add‑ons, or digital resources (including renewals and additional licenses) to ensure security, accessibility, compliance, licensing, and budget are handled correctly before purchase.
Request a replacement LU ID card (lost, stolen, damaged, name change), or ask ITS/LUPD to add, remove, or adjust door access (buildings, labs, offices, time schedules, temporary/event access) on your card.
Reserve audio‑visual (A/V) gear—such as portable projectors, screens, speakers, microphones, document cameras, webcams, and accessories—or request setup/training for classrooms, meetings, and events.
Hands‑on training for individuals or small groups on classroom AV and teaching technology, including Newline Smart TV interactive displays, in‑room PCs, projectors, microphones/speakers, document cameras, screen‑sharing, and hybrid/recorded sessions.
Help with Microsoft 365 (Outlook) email and calendaring delivered in line with LU policy.