Popular Services
Submit general facilities-related requests or inquiries not covered by other service categories.
Request assistance with heating, ventilation, or air conditioning (HVAC) issues in campus buildings.
Request cleaning, sanitation, or waste removal services for campus buildings and spaces.
Request pest control services for campus buildings or outdoor areas.
Request assistance with campus key access, replacement, or lock-related issues.
Provisioning and de‑provisioning of LU technology for new hires, transfers, and separations. Includes LU account creation/removal, email/M365 licensing, standard software, and role‑based access to systems (e.g., shared drives, Teams/SharePoint, Colleague). Supervisor approval is required; actions follow University data security and account ownership standards.
Help with sign‑in problems, password/MFA resets, locked or disabled accounts, name changes, role/department updates, shared mailbox or distribution list access, sponsored accounts, and account disablement/closure.
Request evaluation and purchasing of new software, cloud apps, add‑ons, or digital resources (including renewals and additional licenses) to ensure security, accessibility, compliance, licensing, and budget are handled correctly before purchase.
Can't Find What You're Looking For? This service is for requesting general help from the ITS Service Desk.
Help with installing, configuring, updating, and troubleshooting university‑supported software on LU‑managed computers.
Request new phone service, changes, or support for Lincoln University’s VoIP system — desk phones, softphones, headsets, voicemail, extensions, call routing, and shared lines—configured to University standards and policies.
Request a short‑term, LU owned loaner device, typically a laptop with charger and standard image, so you can continue teaching, learning, or working while your primary device is unavailable (repair, travel, event, or short‑term need).
Request or change access to Ellucian Colleague (screen/module/role/security class) to perform official University duties. Requires supervisor approval and data‑owner review/approval.
Time‑bound, least‑privilege access for external collaborators (guests or vendors) to LU computing resources (e.g., M365 guest, portal or network access) when needed to support University business. Requests must include a business justification, sponsor, and start/end dates; all external access requires explicit authorization per University policies.
Request access (license/entitlement or role assignment) to software Lincoln University already licenses, such as productivity tools, analytics platforms, or approved academic/administrative applications.
Secure remote connectivity to LU internal resources for authorized employees and approved partners. Requests must specify business need and duration; provisioning follows LU networking/security standards (firewall/VPN controls such as SonicWall) and may require security review.
Help with Microsoft 365 (Outlook) email and calendaring delivered in line with LU policy.
Add, change, or remove permissions to departmental network shares or Microsoft 365 locations (Teams/SharePoint) based on job role. Supervisor and data‑owner approvals are required; requestors and custodians must protect University records and follow information security practices.
Help with desktop/laptop problems on LU‑managed computers: slow performance, startup errors, Blue/Black screens, app crashes, peripherals (monitor/keyboard/mouse/dock), network/Wi‑Fi, Windows/macOS updates, encryption/AV alerts, and hardware diagnostics.
Request an account for a department, position, project, or function to meet business needs.
Hands‑on training for individuals or small groups on classroom AV and teaching technology, including Newline Smart TV interactive displays, in‑room PCs, projectors, microphones/speakers, document cameras, screen‑sharing, and hybrid/recorded sessions.
Request an on‑site Wi‑Fi coverage assessment for classrooms, offices, labs, common areas, or residence halls when users report weak signal, dead zones, or overcrowded access points.
Request a replacement LU ID card (lost, stolen, damaged, name change), or ask ITS/LUPD to add, remove, or adjust door access (buildings, labs, offices, time schedules, temporary/event access) on your card.