Popular Services
Submit general facilities-related requests or inquiries not covered by other service categories.
Can't Find What You're Looking For? This service is for requesting general help from the ITS Service Desk.
Help with sign‑in problems, password/MFA resets, locked or disabled accounts, name changes, role/department updates, shared mailbox or distribution list access, sponsored accounts, and account disablement/closure.
Help with desktop/laptop problems on LU‑managed computers: slow performance, startup errors, Blue/Black screens, app crashes, peripherals (monitor/keyboard/mouse/dock), network/Wi‑Fi, Windows/macOS updates, encryption/AV alerts, and hardware diagnostics.
Request access (license/entitlement or role assignment) to software Lincoln University already licenses, such as productivity tools, analytics platforms, or approved academic/administrative applications.
Request assistance with moving office furniture, equipment, or supplies to a new location on campus.
Request new phone service, changes, or support for Lincoln University’s VoIP system — desk phones, softphones, headsets, voicemail, extensions, call routing, and shared lines—configured to University standards and policies.
Request assistance with heating, ventilation, or air conditioning (HVAC) issues in campus buildings.
Report phishing, scams, malware, compromised accounts/devices, suspicious network behavior, data‑handling concerns, or violations of LU’s Acceptable Use policies so ITS and University partners can investigate and respond quickly. Related expectations for acceptable use are defined in LU policy and handbooks.
On‑demand help and scheduled assistance for classroom technology and audio‑visual (A/V) — projectors, in‑room PCs, document cameras, microphones/speakers, Newline Smart TV interactive displays, screen sharing, and hybrid‑teaching setups.
Help with printing problems on campus—PaperCut sign‑in or release issues, print jobs stuck or failing, driver/queue problems, device offline/errors, and departmental printer issues.
Request cleaning, sanitation, or waste removal services for campus buildings and spaces.
Request assistance with campus key access, replacement, or lock-related issues.
Help with installing, configuring, updating, and troubleshooting university‑supported software on LU‑managed computers.
Request changes in access to LU Software and systems such as Colleague, Argos, or Navigate 360.
Request pest control services for campus buildings or outdoor areas.
Secure remote connectivity to LU internal resources for authorized employees and approved partners. Requests must specify business need and duration; provisioning follows LU networking/security standards (firewall/VPN controls such as SonicWall) and may require security review.
Help with Microsoft 365 (Outlook) email and calendaring delivered in line with LU policy.
Request a short‑term, LU owned loaner device, typically a laptop with charger and standard image, so you can continue teaching, learning, or working while your primary device is unavailable (repair, travel, event, or short‑term need).
Request the evaluation and purchase of University‑owned computers and related equipment (laptops/desktops, monitors, docks, webcams, keyboards/mice, and approved accessories) using LU standards, contracts, and budget/approval workflows.
Request a replacement LU ID card (lost, stolen, damaged, name change), or ask ITS/LUPD to add, remove, or adjust door access (buildings, labs, offices, time schedules, temporary/event access) on your card.
Request evaluation and purchasing of new software, cloud apps, add‑ons, or digital resources (including renewals and additional licenses) to ensure security, accessibility, compliance, licensing, and budget are handled correctly before purchase.
Have an idea to improve technology, processes, or services at Lincoln University? Submit a project request to partner with Information Technology Services on new solutions, upgrades, integrations, and technology initiatives.
Request support for outdoor campus maintenance, landscaping, or grounds-related issues.