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Services or Offerings?
Access Existing LU Software
  1. Services
  2. Information Technology
  3. Software and Applications
Request access (license/entitlement or role assignment) to software Lincoln University already licenses, such as productivity tools, analytics platforms, or approved academic/administrative applications.
Classroom IT & AV Support
  1. Services
  2. Information Technology
  3. Classroom Technology Support
On‑demand help and scheduled assistance for classroom technology and audio‑visual (A/V) — projectors, in‑room PCs, document cameras, microphones/speakers, Newline Smart TV interactive displays, screen sharing, and hybrid‑teaching setups.
Classroom Technology Training
  1. Services
  2. Information Technology
  3. Classroom Technology Support
Hands‑on training for individuals or small groups on classroom AV and teaching technology, including Newline Smart TV interactive displays, in‑room PCs, projectors, microphones/speakers, document cameras, screen‑sharing, and hybrid/recorded sessions.
Computer Issue Support
  1. Services
  2. Information Technology
  3. Computer, Device, and Printing Support
Help with desktop/laptop problems on LU‑managed computers: slow performance, startup errors, Blue/Black screens, app crashes, peripherals (monitor/keyboard/mouse/dock), network/Wi‑Fi, Windows/macOS updates, encryption/AV alerts, and hardware diagnostics.
Custodial Services
  1. Services
  2. Facilities
  3. Campus Cleanliness & Safety
Request cleaning, sanitation, or waste removal services for campus buildings and spaces.
Dawson C-Store, data drop
  1. Services
  2. Facilities
  3. Maintenance Request
Dawson C-Store, data drop
Device Loaner
  1. Services
  2. Information Technology
Request a short‑term, LU owned loaner device, typically a laptop with charger and standard image, so you can continue teaching, learning, or working while your primary device is unavailable (repair, travel, event, or short‑term need).
General IT Service Request
  1. Services
  2. Information Technology
Can't Find What You're Looking For? This service is for requesting general help from the ITS Service Desk.
General Service
  1. Services
  2. Facilities
  3. Maintenance Request
Submit general facilities-related requests or inquiries not covered by other service categories.
General Software Support
  1. Services
  2. Information Technology
  3. Software and Applications
Help with installing, configuring, updating, and troubleshooting university‑supported software on LU‑managed computers.
Grounds Service
  1. Services
  2. Facilities
  3. Campus Cleanliness & Safety
Request support for outdoor campus maintenance, landscaping, or grounds-related issues.
Heating and Cooling
  1. Services
  2. Facilities
  3. Maintenance Request
Request assistance with heating, ventilation, or air conditioning (HVAC) issues in campus buildings.
ID Card Replacement or Access Modification
  1. Services
  2. Information Technology
  3. Security
Request a replacement LU ID card (lost, stolen, damaged, name change), or ask ITS/LUPD to add, remove, or adjust door access (buildings, labs, offices, time schedules, temporary/event access) on your card.
Investigate Wireless Coverage
  1. Services
  2. Information Technology
  3. Wi-Fi and Network
Request an on‑site Wi‑Fi coverage assessment for classrooms, offices, labs, common areas, or residence halls when users report weak signal, dead zones, or overcrowded access points.
IT Device Purchase Request
  1. Services
  2. Information Technology
  3. Computer, Device, and Printing Support
Request the evaluation and purchase of University‑owned computers and related equipment (laptops/desktops, monitors, docks, webcams, keyboards/mice, and approved accessories) using LU standards, contracts, and budget/approval workflows.