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Request access (license/entitlement or role assignment) to software Lincoln University already licenses, such as productivity tools, analytics platforms, or approved academic/administrative applications.

On‑demand help and scheduled assistance for classroom technology and audio‑visual (A/V) — projectors, in‑room PCs, document cameras, microphones/speakers, Newline Smart TV interactive displays, screen sharing, and hybrid‑teaching setups.

Hands‑on training for individuals or small groups on classroom AV and teaching technology, including Newline Smart TV interactive displays, in‑room PCs, projectors, microphones/speakers, document cameras, screen‑sharing, and hybrid/recorded sessions.

Request or change access to Ellucian Colleague (screen/module/role/security class) to perform official University duties. Requires supervisor approval and data‑owner review/approval.

Help with desktop/laptop problems on LU‑managed computers: slow performance, startup errors, Blue/Black screens, app crashes, peripherals (monitor/keyboard/mouse/dock), network/Wi‑Fi, Windows/macOS updates, encryption/AV alerts, and hardware diagnostics.

Request cleaning, sanitation, or waste removal services for campus buildings and spaces.

Dawson C-Store, data drop

Request a short‑term, LU owned loaner device, typically a laptop with charger and standard image, so you can continue teaching, learning, or working while your primary device is unavailable (repair, travel, event, or short‑term need).

Provisioning and de‑provisioning of LU technology for new hires, transfers, and separations. Includes LU account creation/removal, email/M365 licensing, standard software, and role‑based access to systems (e.g., shared drives, Teams/SharePoint, Colleague). Supervisor approval is required; actions follow University data security and account ownership standards.

Can't Find What You're Looking For? This service is for requesting general help from the ITS Service Desk.

Submit general facilities-related requests or inquiries not covered by other service categories.

Help with installing, configuring, updating, and troubleshooting university‑supported software on LU‑managed computers.

Request support for outdoor campus maintenance, landscaping, or grounds-related issues.

Time‑bound, least‑privilege access for external collaborators (guests or vendors) to LU computing resources (e.g., M365 guest, portal or network access) when needed to support University business. Requests must include a business justification, sponsor, and start/end dates; all external access requires explicit authorization per University policies.

Request assistance with heating, ventilation, or air conditioning (HVAC) issues in campus buildings.