Software & Systems Access Permissions

This service is to modify your access to an existing LU application or system — for example, adding you to the correct group/role or enabling features already available under an LU agreement. LU requires use consistent with software licensing and University contracts.

Example: requests to modify permissions in Colleague, Argos, or Navigate 360.

You must provide a business justification that will be reviewed by the appropriate application team or owner.

• Faculty & Staff: May request access for themselves or members of their unit.
• Student employees/Graduate assistants: Eligible when access is required for job duties and approved by a supervisor.
• Contractors/Affiliates: By exception with department head sponsorship and ITS review.
• Students (non‑employees): Access is limited to student‑entitled software; specialized titles require academic or departmental sponsorship.

Requests and resulting use must comply with LU acceptable use and licensing obligations.

Click the "Request Service" button on this page.

• Submit your request using the Request Service
  Provide the details below to speed approval:

  • Software name (and version/edition if applicable)
  • Your role and department (or the person(s) who need access)
  • Business need (what you’ll do with the software)
  • Device type (LU‑managed or personal) and platform/OS (Windows/Mac/Web)
  • Account/Group/Role needed (if you know it), or the features you need enabled
  • Course or project (if academic/research)

• Review

  • A review will be needed to determine if your business justification meets LU policy and is applicable to perform your job duties.
  • If the software is not in LU’s catalog, we’ll pivot your ticket to the purchase workflow and explain next steps (security, accessibility, contract, and budget checks).

• Provisioning & confirmation

  • ITS modifies the permissions, completes any required configuration, and confirms access with instructions for first sign‑in or access (as applicable).