Turning Ideas into Solutions
Information Technology Services (ITS) partners with faculty, staff, and departments across Lincoln University to deliver technology solutions that support teaching, learning, research, student success, and operational excellence.
The Project Request process helps ITS evaluate, prioritize, and plan technology initiatives that require coordination, planning, design, implementation, and organizational change. Whether your request involves enterprise applications, network infrastructure, telecommunications, classroom technology, audio/visual systems, cybersecurity, or business process improvements, this is the starting point for bringing your idea to life.
Project requests are reviewed to assess strategic alignment, business value, complexity, resource requirements, funding considerations, and organizational impact before work is scheduled.
What is a Project?
A project is planned work that creates, implements, replaces, improves, or significantly enhances a technology solution, service, system, process, or capability.
Projects typically require one or more of the following:
- Business analysis, discovery, or requirements gathering
- Solution design or architecture planning
- Configuration, development, implementation, or installation
- Testing, validation, and stakeholder review
- Coordination across multiple departments, teams, vendors, or stakeholders
- Formal prioritization and resource allocation
- Change management, training, or adoption activities
Projects generally have a defined objective, scope, timeline, and expected outcome.
Examples of Projects
Enterprise Applications & Business Systems
- Implementing a new software application
- Replacing or modernizing an existing business system
- Developing a new system integration
- Creating a new dashboard, reporting solution, or self-service capability
- Major enhancements to ERP, CRM, or enterprise applications
- Business process redesign and workflow automation
Network & Infrastructure
- Building or expanding network infrastructure
- Campus-wide wireless improvements
- Network segmentation or modernization initiatives
- Infrastructure upgrades supporting new services or facilities
Telecommunications
- Implementation of a new phone system or communications platform
- Large-scale departmental telephony deployments
- Significant changes to communications infrastructure
Classroom Technology & Audio/Visual
- Technology upgrades across multiple classrooms
- New classroom technology implementations
- Installation of conference room or collaboration technologies
- Campus-wide digital signage or AV initiatives
- Modernization of teaching and learning spaces
Security & Compliance
- Security improvement initiatives
- Compliance-related technology implementations
- Identity and access management modernization
- Enterprise cybersecurity projects
Before you Submit
Please be prepared to provide information about:
- The problem, opportunity, or business need
- The desired outcome or expected benefits
- Departments, users, or processes affected
- Any deadlines, compliance requirements, or critical dates
- Potential risks if the request is not completed
- Known funding or budget considerations
- Any vendors, third parties, or external partners involved
Providing complete information helps ITS evaluate requests consistently and ensures the appropriate resources are available to support successful delivery.