My Recently Visited Services
Request an on‑site Wi‑Fi coverage assessment for classrooms, offices, labs, common areas, or residence halls when users report weak signal, dead zones, or overcrowded access points.
Request new phone service, changes, or support for Lincoln University’s VoIP system — desk phones, softphones, headsets, voicemail, extensions, call routing, and shared lines—configured to University standards and policies.
Request evaluation and purchasing of new software, cloud apps, add‑ons, or digital resources (including renewals and additional licenses) to ensure security, accessibility, compliance, licensing, and budget are handled correctly before purchase.
Request assistance with heating, ventilation, or air conditioning (HVAC) issues in campus buildings.
Request a replacement LU ID card (lost, stolen, damaged, name change), or ask ITS/LUPD to add, remove, or adjust door access (buildings, labs, offices, time schedules, temporary/event access) on your card.
Help with sign‑in problems, password/MFA resets, locked or disabled accounts, name changes, role/department updates, shared mailbox or distribution list access, sponsored accounts, and account disablement/closure.
Request a short‑term, LU owned loaner device, typically a laptop with charger and standard image, so you can continue teaching, learning, or working while your primary device is unavailable (repair, travel, event, or short‑term need).
Request assistance with moving office furniture, equipment, or supplies to a new location on campus.
Help with installing, configuring, updating, and troubleshooting university‑supported software on LU‑managed computers.
Can't Find What You're Looking For? This service is for requesting general help from the ITS Service Desk.
Help with on‑campus, wired (Ethernet) connectivity—no network link, intermittent drops, slow speeds on a jack, docking‑station Ethernet issues, or devices that won’t reach campus or Internet resources.
On‑demand help and scheduled assistance for classroom technology and audio‑visual (A/V) — projectors, in‑room PCs, document cameras, microphones/speakers, Newline Smart TV interactive displays, screen sharing, and hybrid‑teaching setups.
Report phishing, scams, malware, compromised accounts/devices, suspicious network behavior, data‑handling concerns, or violations of LU’s Acceptable Use policies so ITS and University partners can investigate and respond quickly. Related expectations for acceptable use are defined in LU policy and handbooks.
Hands‑on training for individuals or small groups on classroom AV and teaching technology, including Newline Smart TV interactive displays, in‑room PCs, projectors, microphones/speakers, document cameras, screen‑sharing, and hybrid/recorded sessions.
Submit general facilities-related requests or inquiries not covered by other service categories.
Request support for outdoor campus maintenance, landscaping, or grounds-related issues.
Provisioning and de‑provisioning of LU technology for new hires, transfers, and separations. Includes LU account creation/removal, email/M365 licensing, standard software, and role‑based access to systems (e.g., shared drives, Teams/SharePoint, Colleague). Supervisor approval is required; actions follow University data security and account ownership standards.
Request or change access to Ellucian Colleague (screen/module/role/security class) to perform official University duties. Requires supervisor approval and data‑owner review/approval.
Request cleaning, sanitation, or waste removal services for campus buildings and spaces.
Request assistance with campus key access, replacement, or lock-related issues.
Help with Microsoft 365 (Outlook) email and calendaring delivered in line with LU policy.
Request the evaluation and purchase of University‑owned computers and related equipment (laptops/desktops, monitors, docks, webcams, keyboards/mice, and approved accessories) using LU standards, contracts, and budget/approval workflows.