My Recently Visited Services
Submit general facilities-related requests or inquiries not covered by other service categories.
Help with sign‑in problems, password/MFA resets, locked or disabled accounts, name changes, role/department updates, shared mailbox or distribution list access, sponsored accounts, and account disablement/closure.
Request new phone service, changes, or support for Lincoln University’s VoIP system — desk phones, softphones, headsets, voicemail, extensions, call routing, and shared lines—configured to University standards and policies.
Help with installing, configuring, updating, and troubleshooting university‑supported software on LU‑managed computers.
Request ITS support to move and reconnect University computer equipment and telephones when a person or department relocates offices on campus.
Can't Find What You're Looking For? This service is for requesting general help from the ITS Service Desk.
Request an account for a department, position, project, or function to meet business needs.
Help with campus Wi‑Fi problems — can’t connect or stay connected, slow or intermittent service, ect.
Help with desktop/laptop problems on LU‑managed computers: slow performance, startup errors, Blue/Black screens, app crashes, peripherals (monitor/keyboard/mouse/dock), network/Wi‑Fi, Windows/macOS updates, encryption/AV alerts, and hardware diagnostics.
Request assistance with moving office furniture, equipment, or supplies to a new location on campus.
Help with Microsoft 365 (Outlook) email and calendaring delivered in line with LU policy.
Report phishing, scams, malware, compromised accounts/devices, suspicious network behavior, data‑handling concerns, or violations of LU’s Acceptable Use policies so ITS and University partners can investigate and respond quickly. Related expectations for acceptable use are defined in LU policy and handbooks.
Request an on‑site Wi‑Fi coverage assessment for classrooms, offices, labs, common areas, or residence halls when users report weak signal, dead zones, or overcrowded access points.
Secure remote connectivity to LU internal resources for authorized employees and approved partners. Requests must specify business need and duration; provisioning follows LU networking/security standards (firewall/VPN controls such as SonicWall) and may require security review.
Help with printing problems on campus—PaperCut sign‑in or release issues, print jobs stuck or failing, driver/queue problems, device offline/errors, and departmental printer issues.
Request assistance with heating, ventilation, or air conditioning (HVAC) issues in campus buildings.
Request cleaning, sanitation, or waste removal services for campus buildings and spaces.
Help with on‑campus, wired (Ethernet) connectivity—no network link, intermittent drops, slow speeds on a jack, docking‑station Ethernet issues, or devices that won’t reach campus or Internet resources.
Reserve audio‑visual (A/V) gear—such as portable projectors, screens, speakers, microphones, document cameras, webcams, and accessories—or request setup/training for classrooms, meetings, and events.
Hands‑on training for individuals or small groups on classroom AV and teaching technology, including Newline Smart TV interactive displays, in‑room PCs, projectors, microphones/speakers, document cameras, screen‑sharing, and hybrid/recorded sessions.
Request a replacement LU ID card (lost, stolen, damaged, name change), or ask ITS/LUPD to add, remove, or adjust door access (buildings, labs, offices, time schedules, temporary/event access) on your card.
Request a short‑term, LU owned loaner device, typically a laptop with charger and standard image, so you can continue teaching, learning, or working while your primary device is unavailable (repair, travel, event, or short‑term need).
Request changes in access to LU Software and systems such as Colleague, Argos, or Navigate 360.
Request access (license/entitlement or role assignment) to software Lincoln University already licenses, such as productivity tools, analytics platforms, or approved academic/administrative applications.