What Is It?
This service resolves problems with Lincoln University’s managed printing environment, including PaperCut (e.g., release/queue issues), LU printer queues on Windows/macOS, and multi‑function devices (print/scan/copy). Typical requests include:
- Can’t see or add a printer / driver install fails
- Job won’t release / stuck in “Held in a queue” / prints garbled or blank
- “Access denied” / PaperCut sign‑in errors / balance or allocation not applying
- Device shows offline, paper jam/toner error that persists after clearing/replacing
- Location changes, wrong default printer, or repeated failures from a specific app/file
Who Is Eligible to Use It?
- Students, Faculty, and Staff for campus‑managed printers and PaperCut
- Student employees/Graduate assistants when required for job duties
Where Can I Get It?
Click the "Request Service" button on this page.
How Do I Use It?
Submit a ticket using the Request Service button (preferred for non‑urgent issues)
Provide details to speed triage:
- Your role: Student / Faculty / Staff / Dept. requester
- Device & OS: Windows/macOS (and LU owned vs personal)
- Printer/Queue name & location: e.g., Young‑105, building/floor/room; asset tag if known
- What happened: Exact error text or screenshot, whether all jobs fail or only certain files/apps
- When it started
- PaperCut info (if applicable): LU username shown in PaperCut, job history or release message, and whether other printers work
We’ll diagnose driver/queue issues, PaperCut assignment/entitlement, device status, and coordinate with the vendor if service is required.
Notes & Policies
All use of LU systems, including printing, must follow LU Acceptable Use and related technology policies
Do not print confidential data to public printers unless you can immediately retrieve it; follow LU acceptable‑use and data‑handling guidance