User Account Assistance

A one‑stop service for support with Lincoln University digital identities and access. Typical requests include account unlocks, password/MFA help, display/name changes, role or department changes that affect access, shared mailbox or distribution list permissions, sponsored/affiliate accounts (with a LU sponsor), and account disablement when a user separates from the University. Actions follow LU policies (e.g., no account sharing, appropriate approvals, and compliant identity verification).

• Faculty & Staff: May request assistance for themselves or members of their unit.
• Students: May request help for their own accounts.
• Student employees/Graduate assistants: Eligible when required for job duties and approved by a supervisor.
• Contractors/Affiliates: By exception with a department sponsor and ITS review.
• Managers/Department heads: Authoritative termination or account disablement actions are coordinated with and approved by HR. These requests are only performed during staffed hours.

Click the "Request Service" button on this page.

1) If you need a password or MFA reset

You must contact the Helpdesk directly (do not put verification details in a ticket or email):

• Call: 573‑681‑5888
• In person: ITS Helpdesk (rear of Schweich Hall)

Identity verification (3 of 4 required): Be prepared to provide three of the following four items:

1. Last 4 digits of your SSN
2. Your date of birth
3. Your Colleague ID
4. Your phone number on file

You must successfully provide 3 of 4 to have your password or MFA reset.

Prefer self‑service? You can reset your own password by following the instructions here:
🔗 https://www.lincolnu.edu/its-help-desk/accountmgmt.html

Security tip: Never share verification details or MFA codes in email or ticket comments.

2) If you have other account needs, submit a request using the Request Service button on this page

Choose the option that fits your need and include the details below to speed resolution.

• Sign‑in issues (not a reset)
  Provide your username, device type, exact error message/screenshot, and when the issue started.

• Account unlock / disabled
  Provide username, department/role, and any recent changes (e.g., name, position, or multi‑failed sign‑ins).

• Name change / display update
  Provide legal name, preferred display name, effective date, and attach HR documentation if applicable.

• Role/department change
  Provide old/new department, supervisor, effective date, and the systems/groups you need updated (e.g., email lists, shared drives, ERP roles).

• Shared mailbox / distribution list access
  Provide mailbox/list name, desired permission level (read, send‑as, send‑on‑behalf), business justification. This request will be routed for manager approval.

• Sponsored/affiliate account
  Provide sponsor name/department, business need, start/end dates, and systems needed.

• Account disablement/closure
  Provide name/ID and last working date. (ITS confirms with HR; requests are completed during staffed hours.)

• No account sharing; use must follow LU acceptable‑use and licensing obligations.
• For your security, do not include SSN/DOB/Colleague ID/phone in tickets or email—only provide them by phone or in person as described above.