Device Loaner

A managed checkout service for University owned devices configured to LU standards (encryption, endpoint protection, LU account sign‑in, M365 apps). ITS handles:

• Eligibility and business need review (instructional continuity, University business)
• Device preparation (standard image, updates, basic classroom/office software)
• Checkout & return at the ITS Helpdesk and inventory tracking
• Wipe and refresh on return to protect LU data

Loaner devices are University property and must be used in alignment with LU policies (Acceptable Use; data handling; no personal/for‑profit use).

• Faculty & Staff for instructional, research, administrative, and official event needs
• Student employees/Graduate assistants with department sponsorship when required for job duties
• Students (non‑employees): By exception (e.g., course delivery continuity) with a sponsoring academic unit

Inventory is limited; priority goes to teaching and mission critical operations. Sample faculty/staff requests are routed through the Helpdesk for inventory review.

Click the "Request Service" button on this page.

1) Submit a request in TeamDynamix

Provide details to speed approval and prep:

• Borrower & sponsor (if applicable): name, LU email, department, supervisor/sponsor
• Business need & urgency: teaching today, travel, repair coverage, event presentation, short‑term project
• Dates: Pickup date/time and return date (loaners are short‑term; extensions require approval)
• Device type & requirements: Windows/macOS preference (if available), accessories (charger, dongle/adapter, webcam, mouse)
• Software needs: Standard image is included; note any LU licensed applications you must use
• Location: Where you’ll use the device (on‑campus/off‑campus)
• Primary device status: In repair/out for warranty, or other context (helps prioritization)

2) Approval & pickup

• ITS confirms eligibility and availability, then schedules pickup at the Helpdesk.
• Bring photo ID for verification. You’ll review and sign the loan agreement (responsibilities, return date, and condition on return).
• If your request is tied to a device failure or faculty need, we’ll coordinate quickly to minimize downtime.

3) During the loan

• Sign in with your LU credentials; device is secured with LU encryption/endpoint controls.
• Store work in OneDrive/SharePoint as loaners are wiped on return. Do not store PII or sensitive data locally; follow LU data‑handling and Acceptable Use.
• Do not install unlicensed or unapproved software.

4) Return & check‑in

• Return the device by the agreed date (include charger and any accessories).
• Late returns or damage/loss may require remediation per University policy. (Charges, if applicable, follow LU rules/regulations on University assets.)
• ITS will wipe and re‑image the device and close the ticket.

• Devices are LU assets; use for official University activities and keep in good condition.
• Do not share the device or your LU account with others; account ownership rules apply.
• For travel, confirm any power/adapter needs in advance; request required dongles in your ticket.