How do I request support?
Welcome to the Lincoln University Service Portal. This portal is the central location for students to request assistance from both Information Technology Services (ITS) and Facilities Management.
Use this portal to:
- Report technology issues with computers, Wi-Fi, software, or university systems
- Request assistance with your university account or password
- Report maintenance issues such as heating, cooling, lighting, plumbing, or building concerns
- Request support for classrooms, residence halls, or campus facilities
- Ask questions or request other university support services
When submitting a request, please provide as much detail as possible so the appropriate team can assist you quickly. After your request is submitted, you can track its status and receive updates through the portal.
Whether you need technology support or help with campus facilities, we're here to help make your Lincoln University experience successful.
Not Sure Which Service to Choose?
Use Information Technology Services (ITS) when you need help with:
- MyLU, Canvas, Microsoft 365, or other university software
- Password resets or account access issues
- Wi-Fi or internet connectivity problems
- Classroom technology issues
- Computer, printer, or device support
Use Facilities Management when you need help with:
- Heating or air conditioning problems
- Plumbing issues, leaks, or clogged drains
- Lighting or electrical concerns
- Broken furniture, doors, windows, or locks
- Building maintenance and repair requests
If you're unsure which service is needed, submit your request through this portal and we'll make sure it gets routed to the right team.